Audiofellas - Payment and shipping

For local customers, we accept cash and EPS payment.

Handling and Shipping
Standard shipping will be registered air parcel. It usually takes a fews days to two weeks to reach most destinations. Please click here to check the postage rates (in HKD, given by Hongkong Post, not including handling charges). Insurance is optional. We can accomodate courier services on request. Note that the shipping charge does not include any import tax. Please contact us for the amount of handling and shipping charge.

Damaged goods and Return
If the goods are found to be damaged during shipping, a claim will be filed with the insurance company if the shipping is insured. If the goods have problems not caused by shipping, a refund is possible depending on the situation. Besides a minimal handling charge, your payment will be refund. In either case, please email us within 3 days of receiving of the goods. We will handle your request as soon as we can.